Privacy Policy

Effective October 22, 2026. Last updated October 22, 2026.

Friesen Plastics Inc. ("Friesen", "we", "us") respects your privacy. This policy explains what personal information we collect through our websites and online tools, why, who we share it with, and the choices you have. It applies to fpbags.com, the FP Dieline Creator (dielinecreator.fpbags.com), the FP Pallet Optimizer (palletoptimizer.app), and any other Friesen site or tool that links to this page. Our address is 2926 - 7th Avenue North, Lethbridge, Alberta, T1H 5C6, Canada.

1. Information we collect

Information you give us

• Requests and quotes (FP Dieline Creator, FP Pallet Optimizer freight quotes, website forms): your name, email address, company, phone number, the details of the product or shipment you describe (for example bag size and options, quantity, print colours, material, timeline, locations) and any notes you add.
• Accounts (FP Pallet Optimizer): your name, email address and profile picture if you sign in with Google or Microsoft, or your email address if you sign up by email, along with the plans and settings you save.
• Chat and voice: the messages you type into our website chat and what you say to our voice assistant (which may be recorded and transcribed), including any contact details you share.
• Email and newsletter: messages you send to us, and your email address if you subscribe to our newsletter.

Information collected automatically

• Pages you view, the referring page or campaign, browser and device type, approximate location, and the organization associated with your network address, collected through our chat tool and analytics.
• Sign-in and usage records for accounts, and basic technical records needed to run and protect our sites.
• Whether and when the download links we email you are used.
• When you use the Dieline Creator, the technical details of your visit are stored with your request: a scrambled (hashed) form of your network address, your browser type, the page or campaign that referred you, and the time you agreed to receive email.

We do not knowingly collect sensitive personal information such as health, financial account or government identification numbers. Please do not enter any in a form or in chat.

2. How we use it

• To provide what you ask for: your dieline, quote, freight rate, saved plans, or chat reply.
• To follow up on your request, including by email or phone about the product you asked about.
• To understand how our sites are used, improve them, and keep them secure and free of abuse.
• To assess and prioritize inquiries so we respond to them sensibly.
• To send you information about our products where you have agreed or where the law otherwise permits. You can opt out at any time (see section 6).
• To meet legal obligations.

We do not sell personal information.

3. Our AI chat and voice assistants

Parts of our website chat, and our phone and website voice assistant, are answered by AI. They are not people. Voice conversations may be recorded and transcribed. Your messages are processed by our chat and AI service providers so that it can reply, and our staff may read chat transcripts to follow up or improve the service. Please do not share confidential or sensitive information in chat. AI replies may contain errors, so confirm prices, specifications and availability with a Friesen representative.

4. Cookies and similar technologies

• Essential: a sign-in session cookie for accounts and staff areas, which is removed when you sign out.
• Chat: our chat tool sets its own cookies to run the chat and recognize returning visitors.
• Analytics: our site statistics tool does not use cookies and does not track you across other sites.
• Browser storage: some tools keep an anonymous identifier and settings in your browser. If you save a bag preset in the Dieline Creator, the preset is stored on our servers, linked to that identifier rather than to your name, and is deleted after 12 months. You can clear browser storage at any time in your browser settings.
• We do not use advertising cookies. You can block or delete cookies in your browser settings, but the chat and sign-in may not work without them.

5. Who we share information with

We share personal information only as needed to run our services, with:

• service providers (including font and content-delivery providers that receive your network address when your browser loads our pages) that host and secure our sites and databases, measure site usage, deliver email, run our chat and customer-contact tools, provide sign-in, and provide the AI language model behind our chat assistant;
• other members of the Friesen team who need it to respond to you;
• professional advisers, and authorities where the law requires it; and
• a buyer or successor if our business is reorganized or sold.

These providers may only use the information to provide services to us. A current list of providers is available on request. Our providers operate in Canada, the United States and other countries, so your information may be stored or processed outside your province or country and may be accessible to courts and authorities there under their laws.

6. Email and your choices

When you request a dieline we email you a link to download it. Where you have agreed, or the law otherwise allows, we may also contact you about your request or related products. Our automated emails identify Friesen Plastics Inc., show our address, and include an unsubscribe link. For emails written personally by our team, reply "unsubscribe" or contact us. You can also reply to any message, or contact us as described below, and we will stop. If you unsubscribe we keep your email address on a do-not-contact list so that we honour your choice.

7. How long we keep it

• Dieline, quote and freight requests: up to 24 months, then deleted. Copies of a request that our team has received by email or in our own systems are kept only as long as needed to respond and are deleted on request.
• FP Pallet Optimizer sign-in and calculation history: 12 months. Accounts and saved plans: until you ask us to delete them.
• Chat transcripts and visitor records: for as long as needed for the purposes above, then deleted or anonymized.
• Download links for dielines expire after 7 days. Dieline files are generated when you click the link and are not stored by us. A link can be used by anyone who has it, so please do not forward it, and it stops working after 7 days. If our team attaches a dieline to an email to you, that copy stays in the email.
• Do-not-contact records: kept so we can honour your choice.

We may keep information longer where the law requires it or to resolve a dispute.

8. Security

We use reasonable physical, technical and organizational safeguards appropriate to the sensitivity of the information, and we limit access to people who need it. No online service is completely secure. If a breach creates a real risk of significant harm to you, we will notify you and the relevant privacy regulator as the law requires.

9. Your rights

You can ask us to tell you what personal information we hold about you, to correct it, to delete it, or to stop using it for a purpose such as marketing, and you can withdraw consent at any time, subject to legal and contractual limits. Contact us as described in section 13 and we will respond within 30 days. If you live in the European Economic Area, the United Kingdom, Quebec or California, you may have additional rights under local law, and we will honour those that apply. Our legal bases for using your information are your consent, performing what you ask for, our legitimate interest in running and securing our business, and legal obligations.

If you are not satisfied with our response, you may complain to the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

10. International visitors

Our sites are intended for businesses in Canada and the United States and are not directed at people in the European Economic Area or the United Kingdom. If you visit from there anyway, the information you give us is handled under this policy and you may use the rights described in section 9.

11. Children

Our sites are for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

12. Links to other sites

Our sites may link to other sites, including our partners. Their privacy practices are their own, so please read their policies.

13. Contact us and changes

Privacy questions or requests: info@friesenplastics.com, or write to Friesen Plastics Inc., Attention: Privacy, 2926 - 7th Avenue North, Lethbridge, Alberta, T1H 5C6, Canada.

We may update this policy from time to time. We will post the new version here with a new "last updated" date, and where a change is significant we will give more prominent notice.